FAQs – NEKME
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FAQs

Where do you ship?
We currently ship to the United States.

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped, we will send you another email along with the link to track your order.

How long will it take to ship my order?

100% of orders are shipped within 1-2 business day. Orders placed over the weekend are dispatched on Mondays.

Are there any hidden costs?

There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.

 

Do I need to open an account to shop on your Website?
No, you don’t need to open an account to place an order on our Website. Simply checkout as a guest and provide the necessary details for us to process and deliver your order.

 

Is it safe to use my banking and card details on your Website?
Yes, shopping on our Website is completely safe. We use leading payment gateway providers that are Verisign Secured and PCI Compliant. At no point during the payment process do we handle your banking and card details, or store your banking and card details after the order is placed.

 

I’m unable to complete my order on the Website. What do I do?
Please contact customer care at +49 2461 9999 988

or support@getnekme.com. We’ll be happy to assist you.

 

Are my personal details safe on the Website?
Yes, we take utmost care in keeping your personal information safe and secure. We do not sell your information to any third-parties. For more details, refer to our Privacy Policy.

 

HOW DO I TRACK MY ORDER?
Once your order has been shipped we will email you a tracking number and a link to the courier’s website. Please contact our customer service team if you do not receive this email.

 

How much does the delivery cost?

FREE SHIPPING ON ORDERS OVER $60

For order price below $60, we charge: $4.95

 

Can I exchange an item?
We do accept exchanges, and they follow the same conditions as returns.

– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The item should have in its original packaging with all the tags etc.
– The return or exchange request is made within 14 days of delivery

To request an exchange, please submit your request via the “contact us” form. A member of our support staff shall respond as soon as possible.

 

Do you accept returns?
Yes, we do accept returns subject to fulfillment of the following conditions:

– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The item should have its original packaging with all the tags etc.
– The return or exchange request is made within 14 days of delivery.

To request a return, please reach out to support by submitting your request via the “contact us” form. A member of our support staff shall respond as soon as possible.

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