Return & Refund Policy – NEKME
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Return & Refund Policy

Returns

If you wish to return an item and want a refund, please notify us within 14 days after delivery via email to help@nekme.com Or Call us at +1654878981. If you have found a defective product, then please send us a picture of a damaged product. We will then send the courier to collect the item for you. We will bear the total cost of the case. Furthermore, we will send you a new item at no additional cost, and if you no longer need the item, we will refund the entire order amount on the card you used while shopping.

Return and Refund Conditions:

Trading:

If you have ordered an inappropriate product and want to exchange a product on our website, please let us know within 14 days after email delivery help@nekme.com or Call us on +1654878981. You will have to send the product you received from us to:

Theodorstraße 130, 40472 Düsseldorf, Germany

Damaged / Wrong product received:

If you find a damaged or defective product, please send us a screenshot of a damaged or defective product. We will send a courier to collect the item for you. We will bear the total cost of the case. Furthermore, we will send you a new item at no additional cost, and if you no longer require the item, we will refund the entire order amount, including delivery prices we issued at the time of purchase on the card you used while shopping.

Return Adress

Theodorstraße 130, 40472 Düsseldorf, Germany

The product should not be used. Once we have received the product, we will refund the order amount. on the card, you used when you made the purchase.

Product Never Arrived:

If the delivery period of 3-5 working days has passed, and you have not received the product, please let us know by email at help@nekme.com Or Call +1654878981. There may be several reasons for this (lost by mail etc.). We will refund the total order amount. We incurred at the purchase time from the card you used while purchasing.

After-order cancellation:

If you have placed an order on our website mistakenly and want to cancel the order. Please notify us within three days, and please call +1654878981. If the order can be shipped from the warehouse, we will refund the order amount. We incurred at the time of purchase on the card you used while purchasing.


Refund Period:

It takes 5-7 working days for the customer to receive a refund. We return the money to the customer’s card after receiving the goods.

Please note that we return the money immediately to the customer’s card after receiving the goods back. Still, their bank usually takes 5 -7 working days to process the refund and deposit it into the customer’s credit card ACC

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this, and you still have not received your refund yet, please let us know by email at help@nekme.com Or Call +1654878981

 

Address:
Theodorstraße 130, 40472 Düsseldorf, Germany
Phone: +1654878981
Email: help@nekme.com

For Any Question, You Can Easily Contact Us.
Support: 24/7

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